Tuesday, June 24
5:55 PM-6:15 PM

The Study for the Healthcare Management Educational Technology –A Case Study: Solving Emergency Department Crowding in Emergency Medical Service System

Brief Paper: Other ID: 41460
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    Hung-Chang Liao
    Department of Health Services Administration, Chung-Shan Medical University

Abstract: This proposal intends to establish an emergency medicine service (EMS) simulation system for solving the problem of the emergency department crowding for the healthcare management education. An EMS of a medical center in central Taiwan is as an object of the study. The research objective is to build a simulation system based on current status of the EMS, to teach the students of healthcare management to obtain the optimal parameters’ setting in the EMS system, and to find improvement strategies according to the sensitivity analysis based on the optimal parameters’ setting for each performance in order to solve the emergency department crowding (EDC) problem. EDC occurs when the demand of EMS is larger than the supply of EMS. The reasons behind it are complicated. The contribution of this study lies in that the study will teach the students of healthcare management how to apply the dynamic Taguchi method to the EMS and to provide solutions for the EDC in Taiwan.

Presider: Todd Cooper, University of Toyama


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