Learning through Action: Introducing the Innovative Simulation and Learning Environment Service Innovation Corner (SINCO)
Abstract: This article focuses on how a service design approach can support learning through co-creation, simulations, and experience prototyping. Service design is a new practice and academic discourse; therefore, more research on connections between service design and related areas is needed. Simulations connect learning and service design research. This article is based on two action research studies conducted at the Service Innovation Corner (SINCO) laboratory and an ongoing case study on how a service design approach and simulation pedagogy can support development of services. The objective of this paper is to present the SINCO simulation and learning environment of the University of Lapland, Faculty of Art and Design. This learning environment and a service design process enable an experiential, collaborative and technology-aided learning process.