Share Paper: Collaborative Learning Intelligence Platform : A holistic approach to bring Cisco’s organizations together to capture and share knowledge effectively

  1. Vijay Pamula, Cisco Systems, Inc., United States
  2. Jashoda Bothra, Cisco Systems Inc., United States
Wednesday, October 23 4:30 PM-5:00 PM Versailles 1

Abstract: This paper summarizes Cisco System’s practice of driving a culture of continuous improvement by enabling its 73000 employees to proactively manage escalations as they share lessons and best practices with each other. It will include a live demonstration of the “Collaborative Learning Intelligence Platform” (CLIP) to bring together multiple Cisco functions to collectively address customer issues and share systemic knowledge. The audience will see how CLIP is leveraged by global sales, customer support, engineering, and services teams. It includes results of how CLIP users identify and address product and service quality related issues which impact time to market, productivity, and ...