Successful conversion to virtual preparation of instructors
Abstract: Economic pressures are a reality for every Corporate Education organization. At PwC we invest a large amount of resources into ensuring our professionals continue to operate at the forefront of the professional service industry. Despite this strong focus on training, we are subject to the same budgetary pressures that all companies have experienced over the past few years. Maintaining our commitment to quality in this environment has required us to rethink our approach and specifically, how we use technology to train our instructors to ensure they are driving a consistent, high quality learning experience for our staff. We will describe the changes we made to reduce cost while maintaining or in some cases improving the quality of both the preparation of our instructors and the courses that they ultimately taught. We compared course evaluation data from the new (virtual and blended) approach with the traditional (face-to-face) method and found no significant differences.