Development and validation of a holistic IT-institutional alignment model for higher education institutional performance
Abstract: This study aims to develop a contextual model with the practices of IT-institutional alignment for university performance. Based on the prior studies and an extended literature review, six hypotheses were put forward. With a survey research strategy, data were collected from 166 university and government institutions’ staff in Rwanda. Findings indicate a significant positive influence of the six categories of IT-institutional alignment practices on institutional performance. The mostly correlated alignment practices with a more significant positive effect were those related to “Structure/Governance,” “Skills,” and “Communication.” Moreover, an IT-Institutional Alignment Model (ITIAM) for the university performance was proposed with 44 practices. This study suggests that for improving the institutional performance through the integration of IT in service delivery, decision makers, and the university managers can primarily prioritize these alignments practices with greater positive influence. Further research could evaluate the ITIAM model for its acceptability and relevance in Rwandan universities or similar contexts.