Three quality attributes - availability, performance and security - of social media services used in higher education
Abstract: Quality of Information and Communication Technology (ICT) services can be evaluated amongst others according to three quality attributes, namely availability, performance, and security. We designed a survey instrument for investigating the importance of these quality attributes in social media. The target group of the survey was ICT and Information Systems (IS) students in Finland. The analysis of the results indicated that security is a major issue compared to availability and performance in the design and use of social media in higher education. The results also showed that malicious software, apps and phishing are the most notable security threats. When discussing the availability attribute, our results showed that errors in the logic of the software and disturbances in planned maintenance are the major concerns. Our results from the performance attribute showed that the performance of the network is the most significant issue.