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Janice Qualls-Harris

University of Phoenix

United States of America - Atlanta


I grew up in the southern state of Alabama the beautiful. I currently live in Atlanta, GA. After graduating from the University of North Alabama with a BS in nursing, I was selected for the first pediatric cardiovascular fellowship at Emory University. I was subsequently trained to care for the first pediatric heart transplant patients in Georgia. It’s amazing how small their hearts really are. I later decided to broaden my horizons and work with adults in an intensive care unit at Emory University Hospital. This time my focus was the brain (neuroscience). I’ve worked at basically all the large hospitals in Georgia. Perhaps I have a thing for size considering I came from such a small town in Alabama. Despite the cuts and many necessary changes, I still enjoy the health care profession and have been privileged with many positions ranging from administration to teaching at a local college. I was also nominated Georgia’s Nurse Makes A Difference by my colleagues. I currently have a Black Belt in Lean Six Sigma from Villanova University and an MBA with Healthcare and Marketing concentrations from UOP and work in hospital administration focusing on policy development, patient satisfaction, cost containment, quality, and just recently research. My projects have included creating organizational transparency and accountability by integrating leading/lagging indicators for each department into one dashboard. I proposed a cascading dashboard to hospital administrators. I’m also a part-time clinical instructor for an RN nursing program at a local college. I am passionate about patient satisfaction and using best practices to increase HCAHPS scores. I am currently focusing on the value based purchasing framework as part of my dissertation in completing my Doctoral Degree in Healthcare Administration.
New strategies that require thinking outside the box are necessary to achieve the financial benefits attached to HCAHPS scores. I have combined my Lean Six Sigma Black belt training, years of professional experience, and best practice research to form Harris, L.L.C. a health care consulting company. In June 2014 I presented in Tampere Finland on computerized physician order entry systems (CPOE) and redefining teaching models. Other peer reviewed publications and presentations include Transformational Leadership and Patient Satisfaction: Redefining Bedside Nurses’ Roles. I presented in Las Vegas for the AACE 2013 World Conference on E-Learning. My peer reviewed paper was selected for the Best Practice category. I have also published an article on Leadership and Quality for the Georgia Chapter of the American College of Healthcare Executives (ACHE). I am married to a supportive husband with two sons and a recently adopted Corgi. I love the arts, nature explorations, fishing, traveling, and Broadway plays.